Define the citizen decision
Set the service purpose, citizen impact, scale, time pressure and confidence required.
HCIIF IN PRACTICE · PUBLIC SERVICES
Several records.
One citizen decision.
A time-sensitive eligibility decision relies on information held across government, but the records do not agree.
The information
challenge.
The data is extensive, but the basis for reliance is unclear.
Different organisations hold identity, address and eligibility information collected at different times and for different purposes. An automated summary presents one record as definitive and does not show the conflict.
The decision affects the citizen, service delivery, public confidence and organisational reputation.
Trace records and the derived view
Use ECAM to assess provenance, purpose, currency and how matching or automated summarisation has changed context.
Treat discrepancy as uncertainty
At the point of use, expose the conflict and limitations rather than presenting one record as automatically authoritative.
Support accountable judgement
Use the IIP to keep the confidence basis, limitations and reassessment triggers visible as records or intended use change.
ILLUSTRATIVE INFORMATION INTEGRITY PASSPORT
What confidence is justified?
- Confidence basis
- Multiple attributable records exist, but they differ in purpose, timing and current relevance.
- Justified reliance
- Supports targeted verification, not an automatic adverse conclusion.
- Accountability
- The public authority retains responsibility for a fair, explainable and proportionate decision.
- Confidence Drift and reassessment
- New citizen evidence, source correction, data matching or a change in intended use.
HCIIF difference
HCIIF tests whether the available records justify this citizen decision, keeping uncertainty and impact visible rather than relying on a simplified system answer.
This example illustrates intended HCIIF application across public services. It does not represent a named organisation or determine eligibility.