Define the citizen decision
Set the service purpose, citizen impact, scale, time pressure and Required Confidence.
HCIIF IN PRACTICE · PUBLIC SERVICES
Several records.
One citizen decision.
A time-sensitive eligibility decision relies on information held across government, but the records do not agree.
The information
challenge.
The data is extensive, but the basis for reliance is unclear.
Different organisations hold identity, address and eligibility information collected at different times and for different purposes. An automated summary presents one record as definitive and does not show the conflict.
The decision affects the citizen, service delivery, public confidence and organisational reputation.
Trace records and the derived view
Identify the relevant EIAs and test how matching or automated summarisation changes context, meaning or apparent authority.
Treat discrepancy as uncertainty
Compare provenance, purpose, currency and authority to establish Current Confidence without treating conflict as evidence of wrongdoing.
Support accountable judgement
Make the confidence basis, limitations and review triggers visible before an authorised role proceeds, verifies or escalates.
ILLUSTRATIVE INFORMATION INTEGRITY PASSPORT
What confidence is justified?
- Confidence basis
- Multiple attributable records exist, but they differ in purpose, timing and current relevance.
- Justified reliance
- Supports targeted verification, not an automatic adverse conclusion.
- Accountability
- The public authority retains responsibility for a fair, explainable and proportionate decision.
- Review triggers
- New citizen evidence, source correction, data matching or a change in intended use.
HCIIF outcome
The decision-maker sees the evidence, Confidence Gap, uncertainty and citizen impact rather than relying on a simplified system answer.
This example illustrates intended HCIIF application across public services. It does not represent a named organisation or determine eligibility.